Privacy and cookies

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Why we use cookies

We want your visits to the Citizens’ Rail website to be simple, reliable and hassle-free. We are also keen to continue to improve the website.

We use cookies (small files made up of numbers and letters) so that the website works correctly (including translating pages into other languages for example) and so that we can improve the website over time based upon how our audience is using it (for example by seeing which pages are most popular).

You are safe

We don’t have access to any information that would personally identify you unless you explicitly provide it to us (for example by leaving a comment on one of our news stories). Your visits to the website are represented only by a random series of numbers and letters to distinguish you from other visitors.

You have control

If you wish to restrict or block the cookies which are set by Citizens’ Rail, or indeed any other website, you can do this through your browser settings. A useful resource is which contains comprehensive information on how to manage cookies on your computer. To find out about managing cookies when browing the internet on your mobile phone, you will need to refer to your handset manual.

Privacy policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information. This document was created using a template privacy policy from SEQ Legal.

(1) What information do we collect?

We may collect, store and use the following kinds of personal data:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views)

(b) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (for example details entered when signing up for the Citizens’ Rail mailing list).
(c) any other information that you choose to send to us.

(2) Google Analytics

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers (see Cookies section at top of this page). The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at:

(3) Web beacons

A web beacon is a small graphic image placed on a web page or in an email that is designed to allow us to monitor visitors to our sites. Opening an email sent to our mailing list results in a web beacon being triggered so that we can monitor the readership and effectiveness of our email campaigns. Our email campaigns are sent using Mailchimp. Read Mailchimp’s robust policies on user privacy.

(4) Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:

(a) administer the website
(b) send you email notifications which you have specifically requested
(c) provide third parties with statistical information about our users – but this information will not be used to identify any individual user
(d) deal with enquiries and complaints made by or about you relating to the website

(5) Disclosures

We may disclose information about you:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)

Except as provided in this privacy policy, we will not provide your information to third parties.

(6) Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

(7) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

(8) Your rights

You may instruct us to provide you with any personal information we hold about you. You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)

(9) Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(10) Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

(11) Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to or by post to the Devon and Cornwall Rail Partnership, Plymouth University, Plymouth, PL4 8AA, UK.

(12) Data controller

The data controller responsible for our website is the Devon and Cornwall Rail Partnership, as lead partner of the Citizens’ Rail project.