Category: Project-wide news

Citizens’ Rail to present at European mobility conference

Citizens’ Rail’s academic team will be presenting at the European Conference on Mobility Management (ECOMM 2015) in May.

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In a positive example of transnational working, Nick Davies and Richard Weston (University of Central Lancashire, UK) and Dominik Elsmann and Marco Trienes (RWTH Aachen University, Germany) have prepared a paper on “Understanding Citizens’ Rail: how marketing and social outreach can encourage involvement by the public in their rail services and change attitudes towards rail”.

This has now been accepted as part of the “Understanding the user” presentation session at the conference, to be held in Utrecht in the Netherlands from 20th to 22nd May 2015.

Visit the conference website to find out more.

2015/02/18
Dutch projects highlighted in UK rail newsletter

Citizens’ Rail’s work in the Netherlands has been featured in a national rail publication in the UK.

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Each month, Citizens’ Rail has a dedicated page in “Train on Line”, e-newsletter of the UK’s Association of Community Rail Partnerships (ACoRP). In the latest edition, our Dutch partner Parkstad Limburg collaborated with the Devon & Cornwall Rail Partnership (our lead partner) to produce an overview of its work to improve stations and engage citizens.

Read the article (see page 11 of PDF), or subscribe to future editions on the ACoRP homepage.

Photo: plan for Nuth station.

2015/02/17
New report shows the value of involving people in rail

A UK report published today shows that involving people in their railways leads to more passengers, improved stations and stronger communities.

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The report – which highlights Citizens’ Rail and the contribution of the EU Interreg IVB programme – shows that local routes with Community Rail Partnerships (CRPs) are seeing a higher growth in passengers than other local routes, while volunteer station adopters are making a real difference by transforming local stations into a pleasing environment.

The main findings are:

• 2.8% additional growth on community railways compared to regional lines.
• CRPs add value and ‘pay for themselves’.
• 3,200 community rail volunteers give 250,000 hours of their time worth an additional £3.4m p.a. to the rail industry
• Station adoption leads to improved station environments and stronger communities.

One of the report’s “key lessons” is the value of working in partnership, with Citizens’ Rail and the EU Interreg IVB programme highlighted as a good example. The project’s work at Burnley Manchester Road is applauded in the report as a “remarkable pulling together of different agencies and partnership investment strategies which will help revitalise Burnley”. Richard Watts of Citizens’ Rail partner Lancashire County Council is quoted in the report:

“Partnership working has been key to delivering the new station at Burnley Manchester Road. Working with both the East Lancashire Community Rail Partnership and the Citizens’ Rail Interreg IVB project has added value to the project and the transnational exchange of ideas has enhanced the design of the new station and increased its visibility to the citizens of Burnley.”

The research was commissioned by the UK’s National Community Rail Development Steering Group. This partnership comprises central and local government, infrastructure owner Network Rail, the commercial sector Association of Train Operating Companies (ATOC) and the voluntary sector Association for Community Rail Partnerships (ACoRP).

Read the executive summary or the full report:

Executive summary:

Full report:

As well as promoting local railways and encouraging more people to travel by train, CRPs add economic, social and environmental value to their lines, by bringing together local people and the rail industry to develop solutions. Their collective initiatives provide access to jobs, schools, shops, tourism attractions and other services, contributing to sustainable communities.

CRPs were first developed in the 1990s and the National Community Rail Strategy was launched in 2004. This report shows that the Department for Transport, train companies, Network Rail, ACoRP, CRPs and station adopters contribute to a continuing renaissance in regional rail travel, with local routes and the stations along them thriving – in some cases surpassing previous record levels of patronage.

The Citizens’ Rail project represents an expansion and next step for this success story – involving French, German and Dutch partners to learn from and build upon the UK’s track record of involving people in local and regional railways.

Commenting on the report Baroness Kramer Minister of State for Transport said:

“Community Rail Partnerships have a vital role to play in building a stronger economy and a fairer society, as demonstrated powerfully by this research. By encouraging more people to travel by train, they bring real economic, social and environmental benefits to their areas, and support the record investment we are making in the rail network. I hope this inspires more people to set up partnerships and develop their own community railways.”

2015/01/28
National workshop learns about Citizens’ Rail rural station buildings project

Our work to find new uses for disused station buildings was discussed at a national workshop held in France last week.

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The “Station facilities on regional lines” workshop was hosted by Cerema (The centre for the study of risks, environment, mobility and planning). It was attended by representatives from France’s regions, cities and rail sector.

Our partner, Région Pays de la Loire, gave a presentation about the Citizens’ Rail project and the region’s work to revitalise disused station buildings in rural areas. This includes its work to revive buildings at stations such as Le Pallet, which now includes a creche – shown here before and after:

As part of the Citizens’ Rail project, the region has carried out an in depth study of seven station buildings (see map below). The work has included a technical assessment of each building, community engagement with local residents, businesses and organisations to brainstorm new uses for the buildings, and finally a detailed analysis of likely costs, timescales and benefits of implementation of the schemes.

View larger map

The process has led to innovative ideas for station buildings including as a community grocery and a speech therapist’s clinic. These types of projects can improve stations in several ways, including:

> Providing a human presence at stations, helping passengers feel safe
> Safeguarding heritage and architecture by saving buildings from demolition
> Avoiding the potential crime and health and safety issues created by disused buildings

The region is now hoping to take forward two of the projects in 2015, while supporting the others to proceed the following year. Crucially, the results and lessons learned will also be shared with stakeholders including SNCF and RFF (France’s rail infrastructure operator), and internationally through the Citizens’ Rail project and its practitioner toolkit (to be launched in summer/autumn 2015). The Cerema workshop will be followed by three more in 2015, and will include the creation of a “good practice guide”, to help mayors and regions to develop their own projects at stations.

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2014/12/18
The Riviera Line website wins another award

After being recognised last month at the UK Community Rail Awards, a website developed as part of the Citizens’ Rail project has received further praise – this time winning at the UK Rail Exec Most Interesting Awards.

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The Riviera Line website won in the Most Interesting Community Engagement Project category at the awards, held in Leicester on 29th November 2014. The award was presented by Neil Buxton, General Manager of the Association of Community Rail Partnerships to Mike Parker-Bray, Citizens’ Rail Communications Officer at the Devon & Cornwall Rail Partnership.

The story of the website
After winter’s infamous storms, the Devon & Cornwall Rail Partnership (DCRP) wanted to harness the local feel-good factor around the re-opening of the line through Dawlish.

A marketing campaign was developed to win back lost passengers and to attract non-users to try the train between Exeter and Paignton. Its centrepiece was TheRivieraLine.com – a new type of community rail website, providing concise travel advice delivered in a visual, modern style.

The website – launched in the first week of April 2014 to coincide with the line’s re-opening – was created as part of the EU Citizens’ Rail project, of which DCRP is the lead partner.

Five innovative features:

Resizing to suit all devices
The site is believed to be community rail’s first “responsive” website. This means its content resizes to provide a comfortable reading experience on PCs, tablets and smartphones (see screenshots provided). This is not only better for the user, but it also minimises costs for the Community Rail Partnership – who might otherwise have to fund and manage an app or separate mobile version of the website. It also future-proofs the website: with the numbers of people viewing websites on mobile devices widely predicted to grow and grow. Since its launch, one in three visits to TheRivieraLine.com has come from smartphones or tablets.

Tailored for non-users
The website breaks down barriers to travel by explaining the essentials in an approachable, easy-to-digest way. This ranges from how to buy tickets when travelling from unstaffed stations, to whether you can take your dog on board, to whether there are toilets on the train. The site addresses these frequently asked questions in a concise, friendly way to help non-users to try the train. This is a departure from the stuffy tone and long-winded content of some public transport websites.

Gathering insights to inform future marketing
Every link on the website is tracked, so that over time a rich picture will develop of which types of discounted tickets are most popular and which destinations are clicked most frequently. In this way the website will become a valuable source of insights to inform future marketing: both online and offline.

Professional, people-focused photography
The site uses professional photography to put people at the heart of the story. This addresses what is arguably a common weakness of public transport websites.

Bringing together little-known tools
There are many handy rail travel tools available online, including season ticket calculators, personalised timetable creators, live departure information, car parking season ticket calculators and more. However, they are often little-known and are tucked away on a range of different websites. TheRivieraLine.com showcases them (including providing direct links to the tools) to raise their profile and help users.

[button size=”large” color=”#ffffff” background=”#d42053″ radius=”0px” type=”flat” link=”http://therivieraline.com/” newwindow=”false” icon=”” ]Visit the website[/button]

2014/12/05
Burnley Manchester Road – station building now open

Burnley Manchester Road’s fantastic new station building opened its doors to the public today (17th November 2014).

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Built with the help of funding from Citizens’ Rail as part of the EU Interreg IVB programme, the new building will transform the town’s busiest station and aid Burnley’s economic regeneration. The first ticket sold (00033) was to a business man travelling to York. The opening coincides with the trip of a lifetime to Germany and the Netherlands being undertaken by Lancashire school children – also as part of Citizens’ Rail.

The story of the station
Burnley Manchester Road station closed in 1961, and since re-opening in 1986 has been unstaffed and without an operational station building. To make matters worse, its built-up surroundings impinged on the visibility of the station, which was largely hidden from the busy main road. As a result, Burnley Manchester Road was anonymous within the town. With the station “out of sight and out of mind”, it was all too easy for rail to become a forgotten transport option for many.

In 2011, Burnley Borough Council purchased the former station building, used for many years as a dairy after the station closed in the 1960s. Funding from the Interreg IVB programme, Burnley Borough Council and Lancashire County Council has enabled this to be replaced by a new building. The decision to rebuild followed a sustainability assessment as part of another Interreg IVB project, SusStation (Sustainable Stations).

One of the crucial elements of the new building’s design is its distinctive blue fin. This eye-catching feature has hugely improved the visibility of the station within the surrounding area. It has also given Burnley Manchester Road its own look and identity within the town. The fin was proposed by the French partner in Citizens’ Rail, Pays de la Loire, in an example of the transnational collaboration that lies at the heart of the Interreg IVB programme.

When construction began last summer, Burnley Borough Council Leader Councillor Julie Cooper said:

“For some passengers the railway station can be the first impression they get of a town. This is a vitally important project for Burnley’s future economic growth.”

The building has already attracted strong interest within the rail sector. Visitors have included a special advisor to the UK government’s Department for Transport, who praised the station for its visual appearance and its modular design. The modular nature of the station means that it could become a template that could be expanded or contracted to suit the local circumstances of other stations. So perhaps in future we will see more blue fins cropping up across the UK and even beyond.

The station’s profile and importance will grow even further in 2015, with the advent of the new direct service between Burnley and Manchester.

2014/11/17
Solving the problem of the Invisible Station

When a station is “invisible” to the public – due to its tucked away location, poor signage or inadequate promotion – bad things happen. Passenger numbers are held back, rail users can feel isolated and unsafe, and the station’s potential is squandered. To crack this conundrum, Citizens’ Rail has been working with local communities on solutions at four stations in the UK, France and Germany.

2014/11/05
Lancashire school children prepare to visit Aachen

School pupils who welcomed Citizens’ Rail partners to Burnley during the summer are soon to make the return trip – embarking on an adventure to the German city of Aachen.

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The story so far
In July, the Year 5 class from Padiham Green CE Primary School greeted Citizens’ Rail partners from France, Germany and the Netherlands at Burnley Manchester Road station. They performed a play about the history of the area’s railway (complete with historical top hats and moustaches – see photos), followed by presentations about what they had learned about each of the partner regions. The children also created a wide range of railway-related artwork, which adorned the station’s new community room.

The partners were hugely impressed and touched by the effort and imagination that the children had clearly invested in learning about the culture, economy, food and history of each local area. The pupils in turn were excited to meet representatives from each of the countries they had been studying – providing a chance to find out more, and to try out their language skills. Uwe Müller from Stadt Aachen said:

“The children’s work and enthusiasm was really outstanding! I was very impressed by what they had learned and presented about Aachen. I hope that one day we might be able to arrange for the children to visit our cities in person.”

The next chapter
Now Uwe’s invitation has become reality. Next month, the class of 30 pupils and 8 adults will be travelling to and staying in Aachen. They will spend one day in a German school, working alongside similar aged children, forging new links and friendships. Exploring Aachen will be high on the itinerary in order that the children can visit the many places of interest previously researched at school in Padiham. A visit to the Netherlands is also planned – travelling by train from Aachen to Heerlen. Teacher Janet Ennis said:

“This exceptional transnational project is about expanding the learning horizons of the Year 5 pupils of Padiham Green CE Primary School, many of whom will be travelling abroad for the first time. The children are very proud to represent their school and also appreciate the task of becoming ambassadors for their town, county and country!”

To prepare for the trip, the children have been taking after school German lessons (see photos below), and their adventure has captured the interest of the town.

The Lancashire Telegraph newspaper recently paid a visit to the school to find out more, and Burnley Football Club invited the children to the stadium to collect a large selection of goodies. The class are now fully equipped with pencil cases and stationery, key rings, door plaques, back packs and beanie hats for the upcoming trip, and even have enough to present to their European school friends too.

The children have been busy raising funds through various events at school to contribute towards the visit. Additional funding for the trip is being provided by Citizens’ Rail, the DCRDF Fund, UK German Connection and Abellio.

[icon size=”14px” color=”#D42053″ background=”#ffffff” radius=”0px” type=”icon-chevron-sign-right” spacing=”0px” /] Follow the children’s preparations for their trip on their fantastic blog.

2014/10/23
Joint meeting with UITP

Citizens’ Rail partners enjoyed a productive joint meeting with UITP’s Regional and Suburban Railways committee last week, held in the South West of England.

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UITP, also known as The International Association of Public Transport, champions sustainable urban mobility and is the only worldwide network to bring together all public transport stakeholders and all sustainable transport modes. It has 1,300 member companies from 92 countries. Its members include public transport authorities and operators, policy decision-makers, research institutes and the public transport supply and service industry.

The association’s Regional and Suburban Railways committee joined Citizens’ Rail partners for presentations, networking opportunities and rail trips over the course of two days, taking in locations including Plymouth, Calstock and Torquay. The joint meeting, hosted by the Devon & Cornwall Rail Partnership, was made possible thanks to Ian Ambrose at Network Rail, who is part of both the UITP committee and the Citizens’ Rail project.

Some photographs from the joint meeting:

The UITP contingent arrive on the scenic Tamar Valley Line for the first meeting in Calstock. This photo was taken from the balcony of the Calstock Arts Centre, our picturesque meeting venue (see further photo below):

At the Calstock Arts Centre, Paul Alzer from Parkstad Limburg presents some tulip bulbs to help brighten stations on The Riviera Line (Exeter-Paignton):

Mal McGreevy, chairman of the Regional and Suburban Railways committee and General Manager, Rail Services for Northern Ireland Railways, Translink (second from right), explores Calstock with Citizens’ Rail partners:

In Torquay, Kai Mohnen from Stadt Aachen presented the work happening in the German city as part of Citizens’ Rail:

Delegates each received an information pack / goodie bag:

2014/10/20
Citizens’ Rail projects win national awards

Three projects supported by Citizens’ Rail have been recognised at the UK’s Community Rail Awards.

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The award ceremony was held in Scarborough on Thursday 2nd October, and was organised by The Association of Community Rail Partnerships. Speakers included Baroness Kramer, Minister of State for Transport, and Paul Salveson, a leading light of the community rail sector in the UK.

Outstanding Teamwork

First prize in the Outstanding Teamwork category was awarded to partners involved in rebuilding Dawlish station after the devastating storm damage it sustained in February 2014. Pictured at the top of this article collecting the award are Citizens’ Rail Riviera Line Officer Celia Minoughan (second from left), Margaret Swift and Phil Bagshaw of the Friends of Dawlish Station (third from left and second from right), and First Great Western station manager Ian Mundy (third from right). The award was presented by Nick Donovan, Managing Director of First Transpennine Express (left) and Alex Hynes, Managing Director of Northern Rail (right).

[icon size=”14px” color=”#D42053″ background=”#ffffff” radius=”0px” type=”icon-chevron-sign-right” spacing=”0px” /] Read about Citizens’ Rail’s involvement in reviving the station.

Innovation in Community Rail

In the Innovation category, first prize went to The Riviera Line website developed as part of Citizens’ Rail to encourage more people to take the train between Torbay and Exeter. The site is believed to be community rail’s first “responsive” website – resizing to suit PCs, tablets and smartphones. Its content is tailor-made to help non-users to overcome barriers to travel.

[icon size=”14px” color=”#D42053″ background=”#ffffff” radius=”0px” type=”icon-chevron-sign-right” spacing=”0px” /] Visit the website.

Best Station Gardens and Large Floral Displays

To complete a hat trick of awards, third prize in the Best Station Gardens category was awarded to the transformation of Torquay Station garden by Robert Owen Communities and First Great Western. Working twice a week in all weathers, the station platforms have been transformed with planting on an English Riviera theme including reclamation of a large rockery. The project has not only improved the look and feel of Torquay station but has allowed the young people to gain confidence, social interaction and nationally recognised qualifications to help them into employment.

[icon size=”14px” color=”#D42053″ background=”#ffffff” radius=”0px” type=”icon-chevron-sign-right” spacing=”0px” /] Read about Citizens’ Rail’s involvement in the project.

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Congratulations to Community Rail Lancashire

Congratulations also go to Citizens’ Rail partners Community Rail Lancashire, whose “Young persons’ passport to safe travel” project won the Involving Young People category. Our colleagues in Lancashire have an excellent track record in engaging children and young people in their railway.

Children from one of the schools they work with gave an outstanding presentation to EU partners at Burnley Manchester Road’s new station building in July. And soon as part of Citizens’ Rail, the same children will be taking a train journey to Aachen, our German partner city, in a fantastic example of transnational learning and collaboration. More news on this soon.

[icon size=”14px” color=”#D42053″ background=”#ffffff” radius=”0px” type=”icon-chevron-sign-right” spacing=”0px” /] Read about the passport to safe travel scheme.

2014/10/07